Shipping policy

Shipping Information
DAGASHI NANA ships internationally from Japan to customers worldwide.
Shipping methods, fees, and delivery times vary depending on the destination country/region and the contents of your order.

Shipping Methods
Depending on your destination and order details, we offer the following shipping options:
・Economy Shipping (Tracked International Postal Service)
・Standard Shipping (International Express Mail)
・Express Shipping (International Courier Service)
Available shipping methods will be displayed at checkout.

Estimated Delivery Times
Delivery times are estimates only and may vary depending on customs clearance, local delivery conditions, and other factors.
・Economy Shipping: Approximately 1–4 weeks
・Standard Shipping: Approximately 4–10 business days
・Express Shipping: Approximately 2–5 business days
Please note that delays may occur due to weather conditions, public holidays, customs inspections, or other unforeseen circumstances.

Processing Time
Orders are typically processed and shipped within 2–5 business days after payment confirmation.
During busy periods or depending on order contents, processing times may take longer.

Shipping Fees
Shipping fees vary based on the destination, shipping method, and the weight and size of the package.
The exact shipping cost will be calculated and displayed at checkout.

Customs Duties and Import Taxes
・Customs duties, import taxes, and other fees may be charged upon delivery.
・These charges are the responsibility of the customer.
・DAGASHI NANA is unable to estimate or control these fees.

Delivery Issues and Delays
Delivery may be delayed or unavailable in the following situations:
・Customs clearance procedures
・Local carrier issues
・Incorrect or incomplete shipping address
・Weather conditions, natural disasters, or international situations
DAGASHI NANA is not responsible for delays or delivery failures caused by these circumstances.

Tracking Information
For shipping methods that include tracking, a tracking number will be provided after shipment.
Customers can check delivery status via the carrier’s tracking page.

Important Notice for Food Products
・Due to the nature of international shipping, we cannot control temperature conditions during transit or storage.
・Changes in texture, appearance, or quality caused by heat or transportation conditions are not eligible for returns or refunds.

Address Information
Please enter your shipping address accurately in English.
Incorrect or incomplete addresses may result in delivery delays or returned shipments.

Contact Us
If you have any questions regarding shipping, please contact us via the Contact page.